Shipping policy
Processing time
Orders are processed within 1-2 business days. You'll receive a confirmation email once your order ships, with tracking information.
Shipping times
Because our products ship directly from our fulfillment partners, delivery typically takes 5-20 business days depending on your location and the specific item ordered. We know that's longer than next-day shipping — we'd rather tell you upfront than have you wait and wonder.
Multiple items in one order
If your order includes more than one product, items may ship separately from different fulfillment centers and arrive on different days, each with its own tracking number. This is normal — if you've received one item and are waiting on another, it's likely already on its way separately.
Free shipping
We offer free shipping on all orders.
Lost or delayed packages
If your order hasn't arrived within the estimated window, contact us at support@magluma.store with your order number and we'll look into it with the carrier.
Duties and import taxes
Our products ship from our fulfillment partners overseas, so most orders cross a customs border on the way to you. Depending on your country and the carrier, import duty, VAT or a customs handling fee may be charged before your parcel is delivered. These charges are set by your government, not by us, and they are not included in the item price or the shipping cost.
- United States — low-value imports are no longer duty-free. Since the $800 de minimis exemption was suspended, parcels can be assessed duty regardless of their value.
- United Kingdom and European Union — import VAT applies to imported goods from the first pound or euro, and the carrier may add its own handling fee for collecting it.
- Everywhere else — thresholds and rates vary by country. If you're not sure what applies to you, your national customs website is the place to check before you order.
Where the carrier collects these charges on delivery, they are payable by the recipient. If a parcel is refused and returned to us because import charges weren't paid, we'll refund the item price less any return costs we incur.
If you'd like an estimate for your country before ordering, email support@magluma.store and we'll tell you what we know.